Your business, one system. One builder, start to finish.
Yourownoperationssystem
Most businesses I meet run on a job app, a quoting spreadsheet, a shared inbox and a safety folder, none of which talk to each other. I replace them with one branded platform covering jobs, quotes, customers, staff and finances, designed to work together from the start.
Jobs, tasks and crews in one place
What's on, who's on it and what's running late, at a glance
Everything in one system
Jobs, quoting, inventory, staff, licences and safety paperwork in one branded system instead of six subscriptions that don't talk to each other.
See it as it happens
Job status, crew workload, pipeline and margins on dashboards built for your business, live rather than at month end.
Out of people's heads
Stop relying on tribal knowledge and verbal handoffs. Clear processes, assigned tasks, progress tracking and accountability built into the system.
Runs when you're not watching
Clear procedures, scheduled reminders and self-service for customers and crew keep the business moving without you standing over it.
Software versus a system
Most businesses buy software and hope it fixes their problems. I build systems: the job talks to the quote, which talks to inventory, which feeds the invoice and the dashboard. Everything works together because it was designed together. Your team gets one system instead of ten disconnected tools they have to keep in sync by hand.
Complianceyoucanprove
Compliance fails in the gap between the work happening and someone writing it down. I build systems that capture it at the point of work, on a phone, with a time stamp and a name, so the record exists before anyone asks. WorkSafe for builders and industrial crews, care minutes and AN-ACC for aged care.
Custom Business Logic
The record is created by doing the work, not by chasing it later
Captured where the work happens
Prestarts, take-fives, permits and inductions completed on a phone at the point of work, signed and time-stamped against the job and the person.
Locked once it's signed
Records cannot be edited after the fact. Every change is logged, so the audit trail stands up when someone asks how you know.
Ahead of every expiry
Inductions, white cards, licences and insurances monitored, with alerts 30 days before anything lapses. Care minutes tracked daily against AN-ACC targets.
Cards read, not typed
White cards and licences uploaded from a phone, read and checked, then stored with their expiry dates. No photos in an inbox, no spreadsheet to update.
Construction compliance platform
Builders in Western Australia needed WorkSafe compliance, but every generic product was too complex or didn't fit Australian requirements. I built a platform where any compliance card (white cards, high-risk licences) is scanned straight in, workers check in with a QR code, and expiry alerts land 30 days out. Everything an audit needs without the paperwork, and now rolling out to builders across Australia.
Aportalyourcustomersloginto
Half of admin is answering the same question for the tenth time: where's my job, what do I owe, what do you need from me. Give customers and contractors their own login to see status, upload documents, sign off and pay, and those questions leave your desk.
Source: Nucleus Research, “CRM Pays Back $8.71 for Every Dollar Spent”: customer systems return an average of $8.71 for every dollar invested.
Customer conversations and tracking
Every message, quote and follow-up on the customer's record
Track every customer
Stop losing information in emails and spreadsheets. Every conversation, quote and follow-up sits in one place the whole team can see.
Follow-ups that don't slip
Email and SMS reminders and task assignments go out on schedule. Nobody misses a follow-up and no lead goes cold.
Self-service, day and night
Customers check job status, download documents, accept quotes and book a time themselves, even while you sleep.
Built for your business
Not forced into generic software. Built around your sales process, your customer journey and the way your team actually works.
Winery and events venue
I built a customer system for a South West WA winery handling wedding bookings and wine club memberships. Nearly every first enquiry now answers itself: availability, pricing and a booked calendar slot, with no back-and-forth email chain. The venue replaced several separate subscriptions with one system it owns.
Onedashboardforthenumbers
If the board pack takes three days to assemble from exports, the numbers are old by the time anyone reads them. I build dashboards that read straight from your roster, clinical, finance and sales systems, work out the figures you actually manage by, and export the deck in one click.
Source: McKinsey & Company: employees spend 45% of their time on manual tasks that technology could take off their plate.
The numbers you manage by, live
Daily figures that show exactly where to act
One source of truth
Roster, clinical, Xero, CRM and statement data pulled into one place, so nobody argues about whose spreadsheet is right.
The metrics you manage by
Care minutes, job margin, utilisation, cash: worked out the way your industry defines them, not a generic chart library's idea of a KPI.
Alerts before it's too late
Refreshed daily, with a heads-up when a figure crosses a threshold, so you fix the month before it ends.
Test it before you change it
Scenario tools, like a roster optimiser, show what a change does to the numbers before you make it. Then the board deck exports in one click.
Built on real data, not exports
Every dashboard starts with discovery: which decisions you make, which numbers drive them, and where that data lives today. Then I connect the sources, check the figures against what you report now, and keep them refreshing every day. The aged-care provider I built this for went from quarterly care-minutes reporting to daily.
Anapponyourowncomputer
Some work belongs on the computer in front of you: the finance desk, the estimator, the workshop office. I build desktop apps for Mac and Windows that open like any other program, keep their working memory on your machine and do one job properly. Zeus, my finance assistant for Xero, is built this way.
What is usually inside
- A native desktop app for Mac and Windows, branded to you
- Working memory and settings stored on your own machine
- Works with the files and folders your team already uses
- Updates delivered automatically, with nothing for your team to install by hand
- Shares one set of records with your web system if you have one
Who it is for
Finance teams, estimators and offices that spend their day in one program and want it built for them.
Yourtools,wiredtogether
Xero, Shopify, email, calendars and rosters connected so data moves between them on its own. No copying between spreadsheets, no double entry, no version conflicts. Your team stops doing the same work twice.
Everything talking to everything
Type it once and it lands everywhere it needs to be
Connect your tools
Xero, Shopify, QuickBooks, email, calendars and CRMs linked up. Data moves between them on its own: no copying, no double entry, no version conflicts.
Stop doing it twice
Invoices, onboarding, data syncing, reports and status updates handled by the system. Your team spends the day on work that actually matters.
No more rekeying
Typos from copying data between systems disappear. It runs the same way every time: no missed steps, no inconsistencies.
As complex as your business
Conditional routing, multi-step approvals, scheduled jobs and tax rules that would break an off-the-shelf tool.
Source: Gartner Research: poor data quality costs organisations an average of $12.9 million a year.
Multi-site aged-care group: one view of the numbers
The CFO was rebuilding care-minutes and funding reports by hand from the roster system, the clinical system, Medicare statements and Xero, each exported separately. I built one dashboard that reads all four, works out care minutes against AN-ACC targets for every home, and exports the board deck in one click.
Fromfirstcalltoarunningsystem
Four stages, one person the whole way through. Structured, repeatable, and you see progress at every step.
Discovery
A call, or a day on site. I watch how the work actually happens, look at the spreadsheets and the folders, and map where the time goes.
Scope
A written scope and one monthly figure before anything is built. You know exactly what you're getting and what it costs.
Build
Your branded system, running in weeks if a platform already exists for your industry, or a working first version within months if it's new.
Run
I host it, monitor it, back it up and keep improving it every month. You talk to the person who built it, not a ticket queue.
One person from the first call to the system running. No juniors, no handovers, no ticket queue.
Isthisagoodfit?
Being upfront about who I can help, and who I cannot, saves everyone time.
A good fit if:
Probably not a fit if:
Not sure? Book a call anyway. Worst case, I will point you at the right tool for the job.
FrequentlyAskedQuestions
Answers to common questions about our services and process.
If a platform already exists for your industry, your branded system is usually running within weeks. A system built from scratch has a working first version in your hands within the first few months, then improves monthly from there.
Engagements from $10,000 a month, covering build, hosting, monitoring and ongoing changes. The exact figure is agreed in a written scope before anything starts. Book a call and I will give you a number on the spot.
Customer records, email campaigns, bookings and job tracking run in one platform rather than separate subscriptions. Systems you need to keep, such as Xero, payroll or clinical software, are connected directly so data is never entered twice.
Your data, your branding, your accounts and your integrations are yours, and your data can be exported in open formats at any time. The platform the system runs on stays with Coastal Programs so I can keep it hosted, secure and improving on one subscription.
Most of the work happens on calls and in the system itself. I work with businesses across Australia and travel for discovery when it is worth doing on site.
Tellmewhatyourbusinessrunsontoday
A 30 minute call. You describe the spreadsheets, the apps and the paperwork; I tell you what I would build and roughly what it would cost.