AI-Powered Automation

for Modern Teams

Streamline operations, boost productivity, and scale smarter with Coastal Programs.
About us

Wefixwhat'sbroken,thenbuildsystemsthatactuallywork

Coastal Programs helps growing businesses eliminate operational chaos. We don't just add more software to your stack - we fix the broken processes first, then build AI solutions around how you actually work.

Based in Margaret River, WA, we work with businesses across Australia and internationally. From wineries and construction companies to importers and professional services - if you're drowning in manual work and scattered systems, we'll help you operate better.

Our Mission

Transform operational chaos into systematic efficiency, one business at a time

Our Approach

Fix broken processes before building solutions. Partner for the long term, not just one project

Our Goal

Save you 20+ hours per week while making your business actually operate better

Trusted by businesses Australia-wide

  • Dunsborough FC logo
  • GT Brake & Clutch Repairs logo
  • Partner Logo logo
  • The Eyelash Studio logo
  • Wise Wine logo
  • Kelpie Contracting logo
  • Dunsborough FC logo
  • GT Brake & Clutch Repairs logo
  • Partner Logo logo
  • The Eyelash Studio logo
  • Wise Wine logo
  • Kelpie Contracting logo
Process

HowWeBringAutomationtoLife

We understand your needs and build tailored AI solutions.

1.
Analytics
Database
Settings
Processing
Analytics
Database
Settings
Processing
Analytics
Database
Settings
Processing
Analytics
Database
Settings
Processing

Discover & Analyze

We start by understanding your business, identifying bottlenecks, and mapping out opportunities for automation.

2.
{
"action": "analyzeIntent",
"input": "lead_message",
"priority": "high",
}
{
"action": "autoRespond",
"delay": "3s",
"template": "greeting",
}
{
"action": "assignToTeam",
"criteria": "intent",
"notify": true,
}
{
"action": "trackMetrics",
"metrics": ["response_time"],
}

Design & Build

Our team crafts a custom AI-driven solution tailored to your workflow, integrating seamlessly with your existing tools.

3.

Launch & Optimize

We deploy the automation, ensure a smooth rollout, and continuously refine it to maximize performance and ROI.

Services

AISolutionsBuiltforEfficiency

We streamline operations so your team can move faster, with less effort.

CRM Creation & Integration

We build custom CRM systems tailored to how your business actually works - not forcing you into generic software. Track customers, automate follow-ups, and add AI chatbots that work 24/7. Everything centralized so your team stops losing information.

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Custom Platform Development

We design and build software platforms specific to your industry's problems. Whether it's compliance tracking, event management, or supplier coordination - we create tools that give you a competitive edge, not just another dashboard.

Business Consulting

We analyze your operations using the WAVE Framework - identifying where time is wasted, processes are broken, and opportunities are hiding. Then we develop strategies that boost efficiency, reduce costs, and support smarter growth without adding headcount.

Workflow Automation

We connect your systems so data flows automatically between tools. No more copying information between spreadsheets, emails, and software. Your team stops doing the same work twice and focuses on what actually moves the business forward.

Operational Systems

We build complete operational infrastructure - task tracking, team coordination, customer management, and everything in between. Your business runs smoothly even when you're not watching, because the systems handle the chaos for you.

Features

AutomateFaster,WorkSmarter

Powerful features that gives you the tools to scale with confidence.

Built For Your Industry

We create solutions for your specific problems, not generic software you have to bend to fit. Whether it's compliance, bookings, or tax calculations - built for how you actually work.

Works With What You Have

Connects to the tools you're already using. No ripping everything out and starting over. We make your existing systems talk to each other properly.

You'll Actually Use It

Simple to understand, easy to use. We build for real people, not tech experts. If your team can't figure it out in 5 minutes, we haven't done our job.

Gets Better Over Time

We don't build it and disappear. It evolves as your business grows. New features, optimizations, and improvements based on what actually matters to you.

Eliminates Repetitive Work

The boring stuff that eats your day gets handled automatically. Data entry, follow-ups, status updates - all running in the background while you focus on real work.

Private When It Needs To Be

For sensitive data, we can build systems that never leave your office. No cloud uploads, no privacy risks. Completely private when confidentiality matters.

Benefits

WhyChooseCoastalPrograms

We build solutions that actually work for how you operate.

Coastal Programs

Coastal Programs logo

We fix the broken process first

Built for your specific industry

Systems you'll actually use daily

Continuous optimization over time

Works with your existing tools

Scales as your business grows

Generic tools

Generic software doesn't fit

Templates that don't match reality

One-size-fits-all solutions

Set it and forget it approach

Forces you to change your process

Breaks when you try to customize

Proven Results. Measurable Impact.

95%

Booking conversion rate

4

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

4

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

4

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

4

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

4

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

Projects

SystemsThatDeliverRealImpact

We've built custom AI automation solutions that drive measurable results.

Modern law office with confidential documents

Australian Law Firm

Confidential AI Research Without Privacy Risk

This law firm wanted AI's speed but couldn't risk uploading confidential client documents to ChatGPT or cloud services. We built them a completely private AI system that runs on their own computers - never connects to the internet, never sends data anywhere. They can now instantly search through case files, contracts, and legal documents using AI, with zero privacy risk and full compliance with legal professional privilege.

100%

Private - data never leaves their office

Instant

Answers from thousands of pages

Testimonials

WhatOurClientsAreSaying

Trusted by teams and businesses across all industries.

Frank Giglia

Frank Giglia

"Coastal Programs built us an exceptional safety platform for Bayside Builders. QR code check ins, automatic certification monitoring, and 30 day expiry alerts keep us ahead of compliance. The contractor portal automatically sends secure SWMS links when jobs are assigned. Seamless. Their understanding of construction business needs really shines through. Highly recommend."
Ben Scott

Ben Scott

"I engaged Coastal Programs to build a website and enhance the online presence of my heavy mechanical business. From the outset, Jake demonstrated a high level of professionalism, technical expertise, and a genuine interest in helping my business grow. He was prompt, well-organised, and communicative throughout the entire process, making the experience smooth and stress-free. I highly recommend Coastal Programs to anyone looking for a reliable and cost-effective solution."
Frank Giglia

Frank Giglia

"Coastal Programs built us an exceptional safety platform for Bayside Builders. QR code check ins, automatic certification monitoring, and 30 day expiry alerts keep us ahead of compliance. The contractor portal automatically sends secure SWMS links when jobs are assigned. Seamless. Their understanding of construction business needs really shines through. Highly recommend."
Ben Scott

Ben Scott

"I engaged Coastal Programs to build a website and enhance the online presence of my heavy mechanical business. From the outset, Jake demonstrated a high level of professionalism, technical expertise, and a genuine interest in helping my business grow. He was prompt, well-organised, and communicative throughout the entire process, making the experience smooth and stress-free. I highly recommend Coastal Programs to anyone looking for a reliable and cost-effective solution."
FAQs

FrequentlyAskedQuestions

Answers to common questions about our services and process.

No. Zeus runs entirely on your computer. Your clients' financial data is stored in a local database on your machine and is never uploaded to any cloud server, third-party platform, or AI provider. The AI processes queries without storing or training on your data.

No. Apollo runs entirely on your computer. Your documents, conversations, and all data stay on your machine. Nothing is uploaded to external servers, shared with third parties, or used to train AI models.

No. Smoko uses flat-rate pricing regardless of crew size. Whether you have five workers or fifty, the price is the same. You can add as many crew members as you want without your bill increasing.

We work with Australian businesses that have 5-50 person teams and are looking to streamline their operations. Our clients typically come to us when manual processes are slowing them down, data is scattered across multiple tools, or they're spending too much time on repetitive tasks that could be automated.

Zeus connects directly to Xero using the same secure OAuth login you use for other Xero apps. It can pull P&Ls, aged receivables, trial balances, cash position, and BAS data. Support for additional accounting platforms is on the roadmap.

Yes. Smoko's checklist templates are built around the WA Work Health and Safety Act 2020 and the WHS General Regulations 2022. Every submission is time-stamped, logged to the person who completed it, and stored with the exact checklist version used. Records cannot be edited after submission.

You can upload PDFs, Word documents, and other common file formats. Apollo reads them locally and lets you ask questions in plain English, pulling answers directly from your documents with references to where it found the information.

Yes. The app works offline so your crew can complete pre-starts and other forms even in areas with no mobile signal. Everything syncs automatically when they get back in range.

Yes, Zeus can create invoices, journal entries, and credit notes in Xero. However, it will never write anything without first showing you exactly what it plans to do and waiting for your explicit approval. Every action is logged in a local audit trail.

Our clients typically save 20+ hours per week after implementing our solutions. This comes from eliminating manual data entry, automating repetitive workflows, and creating systems that work together seamlessly. The exact time savings depend on your current processes and pain points.

WAVE is our proven 4-phase methodology: Workflow Audit (we map your current processes), Architect Solutions (design custom automation), Validate & Implement (build and test with your team), and Evolve & Optimize (ongoing refinement). This ensures we fix the root problems, not just the symptoms.

Every conversation and document is encrypted on your machine. If someone stole your laptop, they could not read any of it without your password. Apollo also auto-locks after 15 minutes of inactivity so nothing is exposed if you walk away from your desk.

Yes. Each business gets their own version of the app with your logo, business name, and colours. When your crew opens it, they see your company branding. Your data is completely separate from every other business on the platform.

Zeus builds a local memory of your business over time. It learns your chart of accounts, fiscal year, reporting preferences, client patterns, and margin benchmarks. By month two, you stop re-explaining context because Zeus already knows it.

Smoko includes digital pre-start checklists for vehicles, excavators, generators, and more. It also manages SWMS with version tracking and crew sign-off, defect reporting with photos and instant notifications, crew tickets and licences, emergency contacts, and QR code site check-in.

No. Zeus is a one-time purchase with no recurring monthly fees. Because the AI runs locally on your computer, there are no ongoing server costs passed on to you.

No technical knowledge required! We build solutions that your team can use easily from day one. During implementation, we train your staff and provide clear documentation. The goal is to make your work easier, not add complexity.

No. Apollo is a one-time purchase with no subscriptions, no credits to buy, no per-user pricing, and no usage limits. You install it once and use it as much as you want. The AI runs on your own computer so there is nothing to pay for month to month.

Most projects take 4-8 weeks from initial consultation to full implementation. Simple automations can be live in 2-3 weeks, while complex CRM systems or multi-tool integrations may take 8-12 weeks. We'll provide a clear timeline after understanding your specific needs.

Zeus is built for bookkeepers and accountants who use Xero daily and want AI assistance with repetitive finance work like pulling reports, chasing overdue invoices, and preparing BAS, without compromising client data privacy.

Smoko is built for trades businesses that run crews on site, including builders, plumbers, electricians, concreters, and any business that needs to stay on top of safety compliance without paying per-user fees for bloated safety software.

Apollo is designed to meet HIPAA, GDPR, and CCPA requirements by architecture, because patient data literally never leaves your computer. There is no cloud component, no data transmission, and no third-party access to your information.

That's exactly what we specialize in. We don't use one-size-fits-all templates. Every solution is custom-built for your specific workflows, industry requirements, and team structure. We partner with you for the long term, not just one project.

Yes! We offer ongoing maintenance, updates, and support to ensure your systems continue running smoothly as your business grows. We can also help you evolve and expand your automation as your needs change.

Book a free consultation call where we'll discuss your current challenges and goals. We'll walk you through the WAVE Framework and provide an honest assessment of how automation can help your specific situation. No pressure, just practical advice.

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