Managing High-Stakes Operations
To Fixing Your Business Chaos
Built by someone who's been in the trenches: trades, small teams, and large-scale operations.
From Trades to Transformation
10 years building systems in high-stakes environments. Now helping businesses do the same.
I started an apprenticeship at 17. By 20, I was qualified as a Boilermaker. I spent years building systems, fixing what was broken, and making things work under pressure.
Eventually, I moved into mining operations - managing teams, coordinating shutdowns, running processes where mistakes cost serious money. I learned what good operations look like. I also saw what chaos looks like.
The same problems showed up everywhere: scattered information, broken processes, teams working too hard for too little output. I started learning about AI and automation - not as flashy tech, but as tools to fix what was actually broken. I taught myself to build solutions that solved real problems, not just add more software.
At 28, I started Coastal Programs from Margaret River. Now I help businesses across Australia and internationally do what I learned in operations: fix the broken processes first, then build systems that actually work. No corporate nonsense, no generic tools. Just solutions built around how you operate.
What Makes This Different
Not your typical consultant. Real operations experience applied to real business problems.
Real Operations Experience
I've worked in small trade teams and run large-scale operations. I understand both small business chaos and how to coordinate complex projects.
Builder's Background
Qualified Boilermaker. I know how systems work together, what breaks them, and how to build things that last. I make things work, not PowerPoints.
Process First
I'm not here to sell you tools. I fix what's broken in your process first, then build the right solution to support it.
WAVE Framework™
A clear, step-by-step approach to transformation. Not random consulting - a proven process that delivers real results.
The WAVE Framework™
A systematic approach to operational transformation. Not ad-hoc consulting: structured, repeatable, proven.
Workflow Audit
Identify pain points, broken processes, and operational chaos. Map where time is spent, who's involved, and what information is needed.
Architect Solutions
Design optimised processes and systems that address root causes, not just symptoms. Focus on the bigger picture beyond individual tools.
Validate & Implement
Build and deploy AI systems and process improvements. Test, refine, and ensure solutions work in real-world conditions.
Evolve & Optimise
Measure results, track KPIs and ROIs, and continuously improve. Ongoing partnership to ensure sustained transformation.
Most clients save 15-20 hours per week and handle 30-40% more volume without hiring.
How I Work
The principles that guide every engagement, every decision, every solution.
Builder's Mindset
I build things that work: not presentations, not theory. If it doesn't solve a real problem, I won't build it.
Direct & Honest
No corporate speak, no fluff. I'll tell you what's broken, why it matters, and how to fix it: straight to the point.
Results-Driven
Success is measured by hours saved and revenue increased, not features shipped. I care about outcomes, not activity.
Partnership Model
This isn't a "build it and leave" engagement. I work with you ongoing: because transformation doesn't happen overnight.
Quality Standards
Do it right, or don't do it. I apply the same zero-failure mindset from high-stakes operations to every business I work with.
Practical Solutions
Real-world solutions for real business problems. No over-engineering, no unnecessary complexity: just what actually works.
Ready to Transform Your Workflow?
Join hundreds of teams already automating their processes with Coastal Programs.