AI-PoweredAutomation

Item: Coastal Programs
Rating: 5
Author: Ben Scott

for Modern Teams

Streamline operations, boost productivity, and scale smarter with Coastal Programs.

About us

We fix what's broken, then build systems that actually work

Coastal Programs helps growing businesses eliminate operational chaos. We don't just add more software to your stack - we fix the broken processes first, then build AI solutions around how you actually work.

Based in Margaret River, WA, we work with businesses across Australia and internationally. From wineries and construction companies to importers and professional services - if you're drowning in manual work and scattered systems, we'll help you operate better.

Our Mission

Transform operational chaos into systematic efficiency, one business at a time

Our Approach

Fix broken processes before building solutions. Partner for the long term, not just one project

Our Goal

Save you 20+ hours per week while making your business actually operate better

Trusted by businesses Australia-wide

Process

How We Bring Automation to Life

We understand your needs and build tailored AI solutions.

Discover & Analyze

We start by understanding your business, identifying bottlenecks, and mapping out opportunities for automation.

{

"action": "analyzeIntent",

"input": "lead_message",

"priority": "high",

}

{

"action": "autoRespond",

"delay": "3s",

"template": "greeting",

}

{

"action": "assignToTeam",

"criteria": "intent",

"notify": true,

}

{

"action": "trackMetrics",

"metrics": ["response_time"],

}

Design & Build

Our team crafts a custom AI-driven solution tailored to your workflow, integrating seamlessly with your existing tools.

Launch & Optimize

We deploy the automation, ensure a smooth rollout, and continuously refine it to maximize performance and ROI.

Services

AI Solutions Built for Efficiency

We streamline operations so your team can move faster, with less effort.

CRM Creation & Integration

We build custom CRM systems tailored to how your business actually works - not forcing you into generic software. Track customers, automate follow-ups, and add AI chatbots that work 24/7. Everything centralized so your team stops losing information.

Custom Platform Development

We design and build software platforms specific to your industry's problems. Whether it's compliance tracking, event management, or supplier coordination - we create tools that give you a competitive edge, not just another dashboard.

Business Consulting

We analyze your operations using the WAVE Framework - identifying where time is wasted, processes are broken, and opportunities are hiding. Then we develop strategies that boost efficiency, reduce costs, and support smarter growth without adding headcount.

Workflow Automation

We connect your systems so data flows automatically between tools. No more copying information between spreadsheets, emails, and software. Your team stops doing the same work twice and focuses on what actually moves the business forward.

Operational Systems

We build complete operational infrastructure - task tracking, team coordination, customer management, and everything in between. Your business runs smoothly even when you're not watching, because the systems handle the chaos for you.

Features

Automate Faster, Work Smarter

Powerful features that gives you the tools to scale with confidence.

Built For Your Industry

We create solutions for your specific problems, not generic software you have to bend to fit. Whether it's compliance, bookings, or tax calculations - built for how you actually work.

Works With What You Have

Connects to the tools you're already using. No ripping everything out and starting over. We make your existing systems talk to each other properly.

You'll Actually Use It

Simple to understand, easy to use. We build for real people, not tech experts. If your team can't figure it out in 5 minutes, we haven't done our job.

Gets Better Over Time

We don't build it and disappear. It evolves as your business grows. New features, optimizations, and improvements based on what actually matters to you.

Eliminates Repetitive Work

The boring stuff that eats your day gets handled automatically. Data entry, follow-ups, status updates - all running in the background while you focus on real work.

Private When It Needs To Be

For sensitive data, we can build systems that never leave your office. No cloud uploads, no privacy risks. Completely private when confidentiality matters.

Benefits

Why Choose Coastal Programs

We build solutions that actually work for how you operate.

Coastal Programs

We fix the broken process first

Built for your specific industry

Systems you'll actually use daily

Continuous optimization over time

Works with your existing tools

Scales as your business grows

Generic tools

Generic software doesn't fit

Templates that don't match reality

One-size-fits-all solutions

Set it and forget it approach

Forces you to change your process

Breaks when you try to customize

Proven Results. Measurable Impact.

95%

Booking conversion rate

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

95%

Booking conversion rate

Hours/day saved

$50k+

Fines prevented

100%

ATO compliance

Projects

Automation That Delivers Real Impact

We've built custom AI automation solutions that drive measurable results.

Modern law office with confidential documents

Australian Law Firm

Confidential AI Research Without Privacy Risk

This law firm wanted AI's speed but couldn't risk uploading confidential client documents to ChatGPT or cloud services. We built them a completely private AI system that runs on their own computers - never connects to the internet, never sends data anywhere. They can now instantly search through case files, contracts, and legal documents using AI, with zero privacy risk and full compliance with legal professional privilege.

100%

Private - data never leaves their office

Instant

Answers from thousands of pages

Testimonials

What Our Clients Are Saying

Trusted by teams and businesses across all industries.

Ben Scott

"I engaged Coastal Programs to build a website and enhance the online presence of my heavy mechanical business. From the outset, Jake demonstrated a high level of professionalism, technical expertise, and a genuine interest in helping my business grow. He was prompt, well-organised, and communicative throughout the entire process, making the experience smooth and stress-free. I highly recommend Coastal Programs to anyone looking for a reliable and cost-effective solution."

Ben Scott

"I engaged Coastal Programs to build a website and enhance the online presence of my heavy mechanical business. From the outset, Jake demonstrated a high level of professionalism, technical expertise, and a genuine interest in helping my business grow. He was prompt, well-organised, and communicative throughout the entire process, making the experience smooth and stress-free. I highly recommend Coastal Programs to anyone looking for a reliable and cost-effective solution."

FAQs

Frequently Asked Questions

Answers to common questions about our services and process.

We work with Australian businesses that have 5-50 person teams and are looking to streamline their operations. Our clients typically come to us when manual processes are slowing them down, data is scattered across multiple tools, or they're spending too much time on repetitive tasks that could be automated.

Our clients typically save 20+ hours per week after implementing our solutions. This comes from eliminating manual data entry, automating repetitive workflows, and creating systems that work together seamlessly. The exact time savings depend on your current processes and pain points.

WAVE is our proven 4-phase methodology: Workflow Audit (we map your current processes), Architect Solutions (design custom automation), Validate & Implement (build and test with your team), and Evolve & Optimize (ongoing refinement). This ensures we fix the root problems, not just the symptoms.

No technical knowledge required! We build solutions that your team can use easily from day one. During implementation, we train your staff and provide clear documentation. The goal is to make your work easier, not add complexity.

Most projects take 4-8 weeks from initial consultation to full implementation. Simple automations can be live in 2-3 weeks, while complex CRM systems or multi-tool integrations may take 8-12 weeks. We'll provide a clear timeline after understanding your specific needs.

That's exactly what we specialize in. We don't use one-size-fits-all templates. Every solution is custom-built for your specific workflows, industry requirements, and team structure. We partner with you for the long term, not just one project.

Yes! We offer ongoing maintenance, updates, and support to ensure your systems continue running smoothly as your business grows. We can also help you evolve and expand your automation as your needs change.

Book a free consultation call where we'll discuss your current challenges and goals. We'll walk you through the WAVE Framework and provide an honest assessment of how automation can help your specific situation. No pressure, just practical advice.

Ask a question

Get Started

Ready to Transform Your Workflow?

Join hundreds of teams already automating their processes with Coastal Programs.

Book a Call